Transit times

The transit times depend on the transporter chosen by the Customer. informs the indicative Clients deadlines that are announced by the chosen carrier or carriers in the case of multiple orders requiring abduction different. This indicative information to be held during the choice speaks to the Client of the mode of transport or carrier at the end of the online order process, before confirming the order.
However, informs its Customers that these lead times do not include Saturdays, Sundays and public holidays.

Delivery name, the carrier will not deposit the parcel to a third person. If you think you do not have to be present at the reception, please change your shipping address.

Delivery time

The times posted on the Product sheets are of indicative time of shipment.Thus, the delivery time may be the following :
If the Products are available, the delivery time equals the shipping time plus the time of transport.
If the Products are not available, in addition to shipping times and transportation lead times the delivery times of suppliers of The delivery times of suppliers are included in the shipping times displayed on the Product's site

If it turns out that the shipping time could not be held, a new deadline will then be communicated to the Client, according to the data known by In this case, a proposal of cancellation will also be made to the Customer.
If, however, the payment had already been recorded for certain methods of payment, a repayment proposal will also be sent to the Client with the proposal of cancellation.

Our delivery times are 24 to 72 hours, at the start of our workshops on the basis of working days (Saturday and Sunday not included). For travel abroad, the time limits may be extended according to the delivery times of our carriers.


The products are packaged in such a way as to respect the standards of transport in force, and to ensure optimal protection of the Products during their delivery. It is requested from the Customer to respect these same standards when returning the product, either as part of an after sales service, or on a return to fitness. Any damage found a product to return to a problem of packaging level not respected will result in a partial refund or non-refund of the product in case of impossibility of resale in the state or in the case of deterioration of the technical problem indicated.

These information are very important as they can reassure customers who don't know you yet. You show them so that you offer the services of major players in the market.


Customs duties or import duties may be due on importation of E.DEHILLERIN products in the State of the Customer's residence. These duties and taxes, whatever their name or nature, do not concern E.DEHILLERIN. Therefore, the Customer shall inform himself about his obligations as stated by the legislation and regulation of his State of residence from competent institutions, administrations and entities and comply to said obligations, including declarations and payments which might be imposed on him in relation with the products he will buy from E.DEHILLERIN.